COPRODUCTION AND SOCIAL INCLUSION IN PUBLIC SERVICES: A SYSTEMATIC LITERATURE REVIEW

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Published Nov 27, 2025
DOI: https://doi.org/10.30589/proceedings.2025.1315

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Arrahman Syafebri
Universitas Sriwijaya, Indralaya, Indonesia.
Andries Lionardo
Universitas Sriwijaya, Indralaya, Indonesia.
Raniasa Putra
Universitas Sriwijaya, Indralaya, Indonesia.
Muhammad Nur Budiyanto
Universitas Sriwijaya, Indralaya, Indonesia.
Hatta M. Saleh
Universitas Sriwijaya, Indralaya, Indonesia.

Abstract

This study examines the relationship between coproduction and social inclusion in public service delivery through a Systematic Literature Review of 36 articles published between 2020 and 2024. The analysis employed thematic and bibliometric techniques using VOSviewer. The findings reveal that coproduction practices tend to be exclusive and have not optimally engaged marginalized groups. Effective inclusion requires deliberative institutional design and the active role of public administrators as facilitators. This study contributes to strengthening a justice-based coproduction model and promotes more participatory and equitable public service reform.

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How to Cite
SYAFEBRI, Arrahman et al. COPRODUCTION AND SOCIAL INCLUSION IN PUBLIC SERVICES: A SYSTEMATIC LITERATURE REVIEW. Iapa Proceedings Conference, [S.l.], p. 75-81, nov. 2025. ISSN 2686-6250. Available at: <https://journal.iapa.or.id/proceedings/article/view/1315>. Date accessed: 27 dec. 2025. doi: https://doi.org/10.30589/proceedings.2025.1315.
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Issue
2025: IAPA 2025 Hybrid Annual Conference & Congress INDIGESNOUS PUBLIC ADMINISTRATION
Section
Articles