NI€™MA ROSIDA, Hana; 						SETYOWATI, Kristina.
 The Strategy of Improving Complaint Management in Surakarta City Toward Society 5.0-Based Public Service.
<strong>Iapa Proceedings Conference</strong>, [S.l.], p. 217-237, nov. 2021.
ISSN 2686-6250.
Available at: &lt;<a href="https://journal.iapa.or.id/proceedings/article/view/529" target="_new">https://journal.iapa.or.id/proceedings/article/view/529</a>&gt;. Date accessed: 18 apr. 2026.
doi: <a href="https://doi.org/10.30589/proceedings.2021.529">https://doi.org/10.30589/proceedings.2021.529</a>.