FRINALDI, Aldri; 						EMBI, Muhamad Ali; 						BILA, Aziza.
 Service Culture Chain: Increasing Public Satisfaction.
<strong>Iapa Proceedings Conference</strong>, [S.l.], p. 58-67, nov. 2019.
ISSN 2686-6250.
Available at: &lt;<a href="https://journal.iapa.or.id/proceedings/article/view/219" target="_new">https://journal.iapa.or.id/proceedings/article/view/219</a>&gt;. Date accessed: 20 apr. 2026.
doi: <a href="https://doi.org/10.30589/proceedings.2019.219">https://doi.org/10.30589/proceedings.2019.219</a>.