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 From Manual to Digital: The Evolution of E-Service Models in Public Administration.
<strong>Iapa Proceedings Conference</strong>, [S.l.], p. 1109-1132, nov. 2024.
ISSN 2686-6250.
Available at: &lt;<a href="https://journal.iapa.or.id/proceedings/article/view/1201" target="_new">https://journal.iapa.or.id/proceedings/article/view/1201</a>&gt;. Date accessed: 17 jan. 2026.
doi: <a href="https://doi.org/10.30589/proceedings.2024.1201">https://doi.org/10.30589/proceedings.2024.1201</a>.