E-Government Issues in Developing Countries Using TOE and UTAUT Frameworks: A Systematic Review
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Abstract
E-government, or electronic government, refers to the utilization of information and communication technology to improve and simplify the provision of government services and information to citizens, businesses, and government agencies. The adoption and implementation of e-government may be seen as an imperative for governments in developing nations. This research observes the intricacies of e-government implementation in developing countries, aiming to identify and analyze pivotal issues. By employing the preferred reporting items for systematic review and meta-analysis method, this research discovers the intricate landscape of e-government implementation. Also, utilizing the Technology-Organization-Environment and Unified Theory of Acceptance and Use of Technology frameworks, the study uncovers substantial issues rooted in organizational limitations like limited awareness and inadequate top management support. The scarcity of essential infrastructure, notably reliable internet access, exacerbates these issues, deepening the digital divide between urban and rural areas. These findings emphasize the crucial role of clear regulations and unwavering top management support. Success in technology adoption hinges on the synergy between organizational, technological, and environmental factors. This thorough investigation illuminates the complex dynamics associated with the implementation of e-government in developing countries, providing invaluable insights for policymakers, practitioners, and researchers navigating the complexities of digital governance.
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ALFIANI, Husna et al.
E-Government Issues in Developing Countries Using TOE and UTAUT Frameworks: A Systematic Review.
Policy & Governance Review, [S.l.], v. 8, n. 2, p. 169-191, may 2024.
ISSN 2580-4820.
Available at: <https://journal.iapa.or.id/pgr/article/view/932>. Date accessed: 19 sep. 2024.
doi: https://doi.org/10.30589/pgr.v8i2.932.
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This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
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Basu, S. (2004). E-government and developing countries: an overview. International Review of Law, Computers & Technology, 18(1), 109–132. https://doi.org/10.1080/13600860410001674779
Butt, N., Warraich, N. F., & Tahira, M. (2019a). Development level of electronic government services: An empirical study of e-government websites in Pakistan. Global Knowledge, Memory and Communication, 68(1–2), 33–46. https://doi.org/10.1108/GKMC-05-2018-0045
Butt, N., Warraich, N. F., & Tahira, M. (2019b). Development level of electronic government services: An empirical study of e-government websites in Pakistan. Global Knowledge, Memory and Communication, 68(1–2), 33–46. https://doi.org/10.1108/GKMC-05-2018-0045
Grecu, M., & Dicusar, I. (2021). Influence of the Economic Gap on the Level of E-Government in the Developing Countries – Republic of Moldova. Pro Publico Bono - Magyar Közigazgatás, 9(1), 16–29. https://doi. org/10.32575/ppb.2021.1.2
Hassan, M. H., & Lee, J. (2019a). Policymakers’ perspective about e-Government success using AHP approach: Policy implications towards entrenching Good Governance in Pakistan. Transforming Government: People, Process and Policy, 13(1), 93–118. https:// doi.org/10.1108/TG-03-2018-0017
Hassan, M. H., & Lee, J. (2019b). Policymakers’ perspective about e-Government success using AHP approach: Policy implications towards entrenching Good Governance in Pakistan. Transforming Government: People, Process and Policy, 13(1), 93–118. https:// doi.org/10.1108/TG-03-2018-0017
Heeks, R. (2003). i Government Development Projects Fail : Institute for Development Policy and Management, University of Manchester, 19.
Imam, H., & Zaheer, M. K. (2021). Shared leadership and project success: The roles of knowledge sharing, cohesion and trust in the team. International Journal of Project Management, 39(5), 463–473. https://doi.org/10.1016/j. ijproman.2021.02.006
Israwan Setyoko, P., Wahyuningrat, W., & Kurniasih, D. (2022). Factors of Successful E-Petitions in Policy Making Process: A Scoping Review. 7, 72–85. https://doi.org/10.30589/pgr
Jasim, N. A., Hameed, E. M., & Jasim, S. A. (2021a). Cha l l enges in E- government s: A case study-based on Iraq. IOP Conference Series: Materials Science and Engineering, 1076(1), 012038. https://doi.org/10.1088/1757-899x/1076/1/012038
Jasim, N. A., Hameed, E. M., & Jasim, S. A. (2021b). Cha l l enges in E- government s: A case study-based on Iraq. IOP Conference Series: Materials Science and Engineering, 1076(1), 12038. https://doi.org/10.1088/1757-899x/1076/1/012038
Katchanov, Y. L., & Markova, Y. V. (2016). Achieving “space of physics journals”: topological structure and the Journal Impact Factor. http://arxiv. org/abs/1611.10357
Khan, A. Z., Mahmood, F., Bokhari, R. H., Mushtaq, R., & Abbas, R. (2021). Challenges of e-government implementation in health sector: a step toward validating a conceptual framework. Digital Policy, Regulation and Governance , 23(6), 574–597. https://doi.org/10.1108/DPRG-04-2021-0048
Kirat Rai, S., Ramamritham, K., & Jana, A. (2020). Identifying factors affecting the acceptance of government to government system in developing nations – empirical evidence from Nepal. Transforming Government: People, Process and Policy, 14(2), 283–303. https://doi.org/10.1108/TG-05-2019-0035
Kumar, A. (2017). E-Governance t o Smart Governance. SSRN Electronic Journal. https:// doi.org/10.2139/ssrn.2970329
Kumar, R., Sachan, A., & Mukherjee, A. (2023). Adoption of e-government services at different maturity levels: a qualitative study in India. Digital Policy, Regulation and Governance , 25(1), 15–39. https://doi.org/10.1108/DPRG-09-2021-0116
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