Behavioral Patterns of Social Media Users toward Policy: A Scientometric Analysis A Scientometric Analysis
Main Article Content
Abstract
This research explores the behavioural patterns of social media users in response to policies, bridging a gap in the literature by providing in-depth insights into the interaction between user behaviour and public policies relating to social media. An important contribution of this research lies in its holistic approach to understanding how social media users respond to various public policies and their impact on their behaviour. This research aims to explore the influence of the interaction between social media and public policy, understanding how user behaviour on these platforms affects responses to government policies. This study uses qualitative research methods with a scientometric approach. The main results underline the crucial role of social media not only as a communication channel but also as a significant influence tool in shaping public opinion and policy. These studies show that social media has a dual potential, which can support professional and community development, as well as influence government policies and actions through social interaction and information dissemination. However, negative impacts are also evident, such as in the spread of fake news that can significantly alter political views. The practical implications of this research emphasise the need for proactive and systematic government strategies in using social media for the dissemination of accurate information and combating fake news, thereby improving the effectiveness of policy communication and responsiveness to public needs.
Downloads
Download data is not yet available.
Article Details
How to Cite
SATRIA, Teguh; NURMANDI, Achmad.
Behavioral Patterns of Social Media Users toward Policy: A Scientometric Analysis.
Policy & Governance Review, [S.l.], v. 8, n. 2, p. 192-211, may 2024.
ISSN 2580-4820.
Available at: <https://journal.iapa.or.id/pgr/article/view/902>. Date accessed: 19 sep. 2024.
doi: https://doi.org/10.30589/pgr.v8i2.902.
Issue
Section
Articles
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Alam, S. (2021). Penggunaan Media Sosial Sebagai Alat Komunikasi Politik. Avant Garde, 9(1), 67. https://doi.org/10.36080/ag.v9i1.1257
Ali-Hassan, H., Nevo, D., & Wade, M. (2015). Linking dimensions of social media use to job performance: The role of social capital. The Journal of Strategic Information Systems, 24. https://doi.org/10.1016/j.jsis.2015.03.001
Allcott, H., & Gentzkow, M. (2017). Social Media and Fake News in the 2016 Election. Journal of Economic Perspectives, 31, 211–236. https://doi.org/10.1257/jep.31.2.211
Anand, S., Gupta, M., & Kwatra, S. (2013). Social Media and Effective Health Communication. International Journal of Social Sciences \& Interdisciplinary Research, 2. https://api. semanticscholar.org/CorpusID:168855095
Apoorva, A., Chaudhuri, R., Hussain, Z., & Chatterjee, S. (2022). Social media usage and its impact on users’ mental health: a longitudinal study and inputs to policymakers. International Journal of Law and Management, 64(5), 441–465. https://doi.org/10.1108/IJLMA-08-2022-0179
Appel, G., Grewal, L., Hadi, R., & Stephen, A. T. (2020). The future of social media in marketing. Journal of the Academy of Marketing Science, 48(1), 79–95. https://doi.org/10.1007/s11747-019-00695-1
Basyal, D. K., Poudyal, N., & Seo, J. W. (2018). Does E-government reduce corruption? Evidence from a heterogeneous panel data model. Transforming Government: People, Process and Policy, 12(2), 134–154. https://doi.org/10.1108/TG-12-2017-0073
Bawack, R. E., Kamdjoug, J. R. K., Wamba, S. F., & Noutsa, A. F. (2018). E-participation in developing countries: The case of the national social insurance fund in Cameroon. Optimizing E-Participation Initiatives Through Social Media, May, 126–154. https://doi.org/10.4018/978-1-5225-5326-7.ch006
Benedict, E., & Ariestya, A. (2020). Pengaruh P e nggunaan Med ia So s ial Ins tagr am terhadap Sikap Berdonasi Melalui Platform Crowdfunding. Ultimacomm: Jurnal Ilmu Komunikasi, 12(2), 167–184. https://doi. org/10.31937/ultimacomm.v12i2.1649
Bertot, J. C., Jaeger, P. T., & Hansen, D. (2012). The impact of polices on government social media usage: Issues, challenges, and recommendations. Government Information Quarterly, 29(1), 30–40. https://doi.org/10.1016/j.giq.2011.04.004
Boatwright, B. C., & White, C. (2020). Is Privacy Dead? Does it Matter? How Facebook Frames its Data Policy Through Public Communication. Journal of Public Interest Communications, 4(1), 78–101. https://doi.org/10.32473/jpic.v4.i1.p78
Boscarino, J. E. (2020). Constructing visual policy narratives in new media: the case of the Dakota Access Pipeline. Information Communication and Society, 1–17. https://doi.org/10.1080/1369118X.2020.1787483
Boulianne, S. (2015). Social media use and participation: A meta-analysis of current research. Information, Communication & Society, 18, 524–538. https://doi.org/10.1080/1369118X.2015.1008542
Budiyono, M. (2016). Media Sosial Dan Komunikasi Politik: Media Sosial Sebagai Komunikasi Politik Menjelang Pilkada Dki Jakarta 2017. Jurnal Komunikasi, 11(1), 47–62. https://doi.org/10.20885/komunikasi.vol11.iss1.art4
Chen, C. (2006). CiteSpace II: Detecting and visualizing emerging trends and transient patterns in scientific literature. Journal of the American Society for Information Science and Technology, 57(3)(February), 359–377. https://doi.org/10.1002/asi
Chen, Y., Chen, C., Luan, C., Hu, Z., & Wang, X. (2015). The methodology function of CiteSpace mapping knowledge domains. Studies in Science of Science, 33, 242–253. https://doi. org/10.16192/j.cnki.1003-2053.2015.02.009
Delcea, C., Craciun, L., Ioanas, C., Ferruzzi, G., & Cotfas, L.-A. (2020). Determinants of individuals’ e-waste recycling decision: A case study from Romania. Sustainability (Switzerland), 12(7). https://doi.org/10.3390/su12072753
Falagas, M. E., Pitsouni, E. I., Malietzis, G. A., & Pappas, G. (2008). Comparison of PubMed, Scopus, Web of Science, and Google Scholar: strengths and weak nesses. The FAS EB Journal, 22(2), 338–342. https://doi.org/10.1096/fj.07-9492lsf
Giacomini, D., & Simonetto, A. (2020). How Mayors Perceive the Influence of Social Media on the Policy Cycle. Public Organization Review, 20(4), 735–752. https://doi.org/10.1007/s11115-020-00466-5
Gil-Garcia, J. R., Zhang, J., & Puron-Cid, G. (2016). Conceptualizing smartness in government: An integrative and mul ti-dimensional view. Government Information Quarterly, 33(3), 524–534. https://doi.org/10.1016/j.giq.2016.03.002
Gil de Zúñiga, H., Jung, N., & Valenzuela, S. (2012). Social Media Use for News and Individuals’ Social Capital, Civic Engagement and Political Participation. Journal of Computer-Mediated Communication, 17(3), 319–336. https://doi.org/10.1111/j.1083-6101.2012.01574.x
Griffin, G., Williams, N., Bradfield, Z., & Hauck, Y. L. (2021). E-professionalism and social media use amongst nurses and midwives: A cross-sectional study. Nurse Education in Practice, 57. https://doi.org/10.1016/j. nepr.2021.103248
Haddaway, N. R., Page, M. J., Pritchard, C. C., & McGuinness, L. A. (2022). PRISMA2020: An R package and Shiny app for producing PRISMA 2020-compliant flow diagrams, with interactivity for optimised digital transparency and Open Synthesis. Campbell Systematic Reviews, 18(2), e1230. https://doi.org/10.1002/cl2.1230
Hargittai, E. (2020). Potential Biases in Big Data: Omitted Voices on Social Media. Social Science Computer Review, 38(1), 10–24. https://doi.org/10.1177/0894439318788322
Hastrida, A. (2021). Proses Pengelolaan Media Sosial Pemerintah: Manfaat Dan Risiko. Jurnal Penelitian Komunikasi Dan Opini Publik, 25(2), 149–165. https://dx.doi.org/10.33299/jpkop.25.2.3920
Henry, N., & Powell, A. (2016). Sexual Violence in the Digital Age: The Scope and Limits of Criminal Law. Social and Legal Studies, 25(4), 397–418. https://doi.org/10.1177/0964663915624273
Henry, N., & Powell, A. (2018). Technology- Facilitated Sexual Violence: A Literature Review of Empirical Research. Trauma, Violence, and Abuse, 19(2), 195–208. https://doi.org/10.1177/1524838016650189
Howard, P. N., Woolley, S., & Calo, R. (2018). Algorithms, bots, and political communication in the US 2016 election: The challenge of automated political communication for election law and administration. Journal of Information Technology and Politics, 15(2), 81–93. https://doi.org/10.1080/19331681.2018.1448735
Hsiao, K., & Bomhold, C. R. (2013). Library Hi Tech News Article information: Library Hi Tech, 32(3), 409–422.
Jansen, M. W. J., van Oers, H. A. M., Kok, G., & de Vries, N. K. (2010). Public health: Disconnections between policy, practice and research. Health Research Policy and Systems, 8(1), 37. https://doi.org/10.1186/1478-4505-8-37
Jiang, L., Chen, X., Miao, S., & Shi, C. (2024). Play it safe or leave the comfort zone? Optimal content strategies for social media influencers on streaming video platforms. Decision Support Systems, 179. https://doi.org/10.1016/j.dss.2023.114148
Kang, S. (2019). Communicating sustainable de v el opment in the digital age: The relationship between citizens’ storytelling and engagement intention. Sustainable Development, 27(3), 337–348. https://doi.org/10.1002/sd.1905
Khan, S., Umer, R., Umer, S., & Naqvi, S. (2021). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64. https://doi.org/10.1016/j.techsoc.2020.101400
Li, Z., Wang, M., Zhong, J., & Ren, Y. (2022). Improving th e C o mmunicatio n and C re d ibi lity o f Government Media in Response to Public Health Emergencies: Analysis of Tweets From the WeChat Official Accounts of 10 Chinese Health Commissioners. Frontiers in Public Health , 10( July). https://doi. org/10.3389/fpubh.2022.900776
Liao, G., Li, Y., Zhang, Q., & Li, M. (2022). Effects of Social Media Usage on Job Crafting for Female Employees during the COVID-19 Pandemic: Evidence from China. Sustainability (Switzerland), 14(19). https://doi.org/10.3390/su141912413
Loukis, E. N., Maragoudakis, M., & Kyriakou, N. (2020). Artificial intelligence-based public sector data analytics for economic crisis policymaking. Transforming Government: People, Process and Policy, 14(4), 639–662. https://doi.org/10.1108/TG-11-2019-0113
Marino, V., & Lo Presti, L. (2018). From citizens to partners: the role of social media content in fostering citizen engagement. Transforming Government: People, Process and Policy, 12(1), 39–60. https://doi.org/10.1108/TG-07-2017-0041
Mergel, I. (2014). A Manager’s Guide to Assessing the Impact of Government Social Media Interactions. IBM Center for The Business of Government, June. http://www.nagconline.org/documents/Managers-Guide-Assessing-Impact-of-Government-Social- Media-Interactions.pdf
Nurmandi, A., Wahyuni, H., Guillamon, M. D., Salahudin, S., & Muallidin, I. (2023). Social Media Use for Public Policy Making Cycle A Meta-Analysis. Electronic Government, an International Journal, 1(1), 1. https://doi.org/10.1504/eg.2023.10044828
Obar, J. A., & Oeldorf-Hirsch, A. (2020). The biggest lie on the Internet: ignoring the privacy policies and terms of service policies of social networking services. Information Communication and Society, 23(1), 128– 147. https://doi.org/10.1080/1369118X.2018.1486870
Oeldorf-Hirsch, A., & Sundar, S. S. (2015). Posting, commenting, and tagging: Effects of sharing news stories on Fa ceb ook . Computersin Human Behavior, 44. https://doi.org/10.1016/j.chb.2014.11.024
Picazo-Vela, S., Fernandez-Haddad, M., & Luna- Reyes, L. F. (2016). Opening the black box: Developing strategies to use social media in government. Government Information Quarterly, 33(4), 693–704. https://doi.org/10.1016/j.giq.2016.08.004
Selwyn, N. (2012). Making sense of young people, education and digital technology: The role of sociological theory. Oxford Review of Education, 38(1), 81–96. https://doi.org/10.1080/03054985.2011.577949
Shirsat, A. R., González, A. F., & May, J. J. (2022). Proposing a model of social media user interaction with fake news. Journal of Information, Communication and Ethics in Society, 20(1), 134–149. https://doi.org/10.1108/JICES-10-2020-0104
Shwartz-Asher, D., Chun, S. A., & Adam, N. R. (2017). Knowledge behavior model of e-government social media users. Transforming Government: People, Process and Policy, 11(3), 456–475. https://doi.org/10.1108/TG-02-2017-0014
Starbird, K., Arif, A., & Wil son, T. (2019). Disinformation as collaborative work: Surfacing the participatory nature of strategic information operations. Proceedings of the ACM on Human-Computer Interaction, 3(CSCW). https:// doi.org/10.1145/3359229
Stephens, K. K., Jahn, J. L. S., Fox, S., Charoensap- Kelly, P., Mitra, R., Sutton, J., Waters, E. D., Xie, B., & Meisenbach, R. J. (2020). Collective Sensemaking Around COVID-19: Experiences, Concerns, and Agendas for our Rapidly Changing Organizational Lives. Management Communication Quarterly, 34(3), 426–457. https://doi.org/10.1177/0893318920934890
Tsay-Vogel, M., Shanahan, J., & Signorielli, N. (2018). Social media cultivating perceptions of privacy: A 5-year analysis of privacy attitudes and self-disclosure behaviors among Facebook users. New Media and Society, 20(1), 141–161. https://doi.org/10.1177/1461444816660731
Vargas-Hernandez, J., Reza, M., & Haj Ali, I. F. N. (2013). What is Policy , Social Policy and Social Policy Changing? International Journal of Business and Social Science, 2(10), 287–291. https://hal.archives-ouvertes.fr/hal-00817798
Villaespesa, E., & Wowkowych, S. (2020). Ephemeral Storytelling With Social Media: Snapchat and Instagram Stories at the Brooklyn Museum. Social Media and Society, 6(1). https://doi.org/10.1177/2056305119898776
Vitak, J., Zube, P., Smock, A., Carr, C. T., Ellison, N., & Lampe, C. (2011). It’s complicated: Facebook users’ political participation in the 2008 election. Cyberpsychology, Behavior and Social Networking, 14(3), 107–114. https://doi.org/10.1089/cyber.2009.0226
Wang, C., & Medaglia, R. (2017). Governments’ social media use for external collaboration. Transforming Government: People, Process and Policy, 11(4), 572–595. https://doi.org/10.1108/TG-02-2017-0009
Widya, A. R. (2021). Increasing Online Public Engagement in The Era of Open Government on Social Media (Content Analysis of Statistics Indonesia’s Instagram). Jurnal Ilmu Pengetahuan Dan Teknologi Komunikasi, 23(2), 185–198. http://dx.doi.org/10.33169/iptekkom.23.2.2021.185-198
Ali-Hassan, H., Nevo, D., & Wade, M. (2015). Linking dimensions of social media use to job performance: The role of social capital. The Journal of Strategic Information Systems, 24. https://doi.org/10.1016/j.jsis.2015.03.001
Allcott, H., & Gentzkow, M. (2017). Social Media and Fake News in the 2016 Election. Journal of Economic Perspectives, 31, 211–236. https://doi.org/10.1257/jep.31.2.211
Anand, S., Gupta, M., & Kwatra, S. (2013). Social Media and Effective Health Communication. International Journal of Social Sciences \& Interdisciplinary Research, 2. https://api. semanticscholar.org/CorpusID:168855095
Apoorva, A., Chaudhuri, R., Hussain, Z., & Chatterjee, S. (2022). Social media usage and its impact on users’ mental health: a longitudinal study and inputs to policymakers. International Journal of Law and Management, 64(5), 441–465. https://doi.org/10.1108/IJLMA-08-2022-0179
Appel, G., Grewal, L., Hadi, R., & Stephen, A. T. (2020). The future of social media in marketing. Journal of the Academy of Marketing Science, 48(1), 79–95. https://doi.org/10.1007/s11747-019-00695-1
Basyal, D. K., Poudyal, N., & Seo, J. W. (2018). Does E-government reduce corruption? Evidence from a heterogeneous panel data model. Transforming Government: People, Process and Policy, 12(2), 134–154. https://doi.org/10.1108/TG-12-2017-0073
Bawack, R. E., Kamdjoug, J. R. K., Wamba, S. F., & Noutsa, A. F. (2018). E-participation in developing countries: The case of the national social insurance fund in Cameroon. Optimizing E-Participation Initiatives Through Social Media, May, 126–154. https://doi.org/10.4018/978-1-5225-5326-7.ch006
Benedict, E., & Ariestya, A. (2020). Pengaruh P e nggunaan Med ia So s ial Ins tagr am terhadap Sikap Berdonasi Melalui Platform Crowdfunding. Ultimacomm: Jurnal Ilmu Komunikasi, 12(2), 167–184. https://doi. org/10.31937/ultimacomm.v12i2.1649
Bertot, J. C., Jaeger, P. T., & Hansen, D. (2012). The impact of polices on government social media usage: Issues, challenges, and recommendations. Government Information Quarterly, 29(1), 30–40. https://doi.org/10.1016/j.giq.2011.04.004
Boatwright, B. C., & White, C. (2020). Is Privacy Dead? Does it Matter? How Facebook Frames its Data Policy Through Public Communication. Journal of Public Interest Communications, 4(1), 78–101. https://doi.org/10.32473/jpic.v4.i1.p78
Boscarino, J. E. (2020). Constructing visual policy narratives in new media: the case of the Dakota Access Pipeline. Information Communication and Society, 1–17. https://doi.org/10.1080/1369118X.2020.1787483
Boulianne, S. (2015). Social media use and participation: A meta-analysis of current research. Information, Communication & Society, 18, 524–538. https://doi.org/10.1080/1369118X.2015.1008542
Budiyono, M. (2016). Media Sosial Dan Komunikasi Politik: Media Sosial Sebagai Komunikasi Politik Menjelang Pilkada Dki Jakarta 2017. Jurnal Komunikasi, 11(1), 47–62. https://doi.org/10.20885/komunikasi.vol11.iss1.art4
Chen, C. (2006). CiteSpace II: Detecting and visualizing emerging trends and transient patterns in scientific literature. Journal of the American Society for Information Science and Technology, 57(3)(February), 359–377. https://doi.org/10.1002/asi
Chen, Y., Chen, C., Luan, C., Hu, Z., & Wang, X. (2015). The methodology function of CiteSpace mapping knowledge domains. Studies in Science of Science, 33, 242–253. https://doi. org/10.16192/j.cnki.1003-2053.2015.02.009
Delcea, C., Craciun, L., Ioanas, C., Ferruzzi, G., & Cotfas, L.-A. (2020). Determinants of individuals’ e-waste recycling decision: A case study from Romania. Sustainability (Switzerland), 12(7). https://doi.org/10.3390/su12072753
Falagas, M. E., Pitsouni, E. I., Malietzis, G. A., & Pappas, G. (2008). Comparison of PubMed, Scopus, Web of Science, and Google Scholar: strengths and weak nesses. The FAS EB Journal, 22(2), 338–342. https://doi.org/10.1096/fj.07-9492lsf
Giacomini, D., & Simonetto, A. (2020). How Mayors Perceive the Influence of Social Media on the Policy Cycle. Public Organization Review, 20(4), 735–752. https://doi.org/10.1007/s11115-020-00466-5
Gil-Garcia, J. R., Zhang, J., & Puron-Cid, G. (2016). Conceptualizing smartness in government: An integrative and mul ti-dimensional view. Government Information Quarterly, 33(3), 524–534. https://doi.org/10.1016/j.giq.2016.03.002
Gil de Zúñiga, H., Jung, N., & Valenzuela, S. (2012). Social Media Use for News and Individuals’ Social Capital, Civic Engagement and Political Participation. Journal of Computer-Mediated Communication, 17(3), 319–336. https://doi.org/10.1111/j.1083-6101.2012.01574.x
Griffin, G., Williams, N., Bradfield, Z., & Hauck, Y. L. (2021). E-professionalism and social media use amongst nurses and midwives: A cross-sectional study. Nurse Education in Practice, 57. https://doi.org/10.1016/j. nepr.2021.103248
Haddaway, N. R., Page, M. J., Pritchard, C. C., & McGuinness, L. A. (2022). PRISMA2020: An R package and Shiny app for producing PRISMA 2020-compliant flow diagrams, with interactivity for optimised digital transparency and Open Synthesis. Campbell Systematic Reviews, 18(2), e1230. https://doi.org/10.1002/cl2.1230
Hargittai, E. (2020). Potential Biases in Big Data: Omitted Voices on Social Media. Social Science Computer Review, 38(1), 10–24. https://doi.org/10.1177/0894439318788322
Hastrida, A. (2021). Proses Pengelolaan Media Sosial Pemerintah: Manfaat Dan Risiko. Jurnal Penelitian Komunikasi Dan Opini Publik, 25(2), 149–165. https://dx.doi.org/10.33299/jpkop.25.2.3920
Henry, N., & Powell, A. (2016). Sexual Violence in the Digital Age: The Scope and Limits of Criminal Law. Social and Legal Studies, 25(4), 397–418. https://doi.org/10.1177/0964663915624273
Henry, N., & Powell, A. (2018). Technology- Facilitated Sexual Violence: A Literature Review of Empirical Research. Trauma, Violence, and Abuse, 19(2), 195–208. https://doi.org/10.1177/1524838016650189
Howard, P. N., Woolley, S., & Calo, R. (2018). Algorithms, bots, and political communication in the US 2016 election: The challenge of automated political communication for election law and administration. Journal of Information Technology and Politics, 15(2), 81–93. https://doi.org/10.1080/19331681.2018.1448735
Hsiao, K., & Bomhold, C. R. (2013). Library Hi Tech News Article information: Library Hi Tech, 32(3), 409–422.
Jansen, M. W. J., van Oers, H. A. M., Kok, G., & de Vries, N. K. (2010). Public health: Disconnections between policy, practice and research. Health Research Policy and Systems, 8(1), 37. https://doi.org/10.1186/1478-4505-8-37
Jiang, L., Chen, X., Miao, S., & Shi, C. (2024). Play it safe or leave the comfort zone? Optimal content strategies for social media influencers on streaming video platforms. Decision Support Systems, 179. https://doi.org/10.1016/j.dss.2023.114148
Kang, S. (2019). Communicating sustainable de v el opment in the digital age: The relationship between citizens’ storytelling and engagement intention. Sustainable Development, 27(3), 337–348. https://doi.org/10.1002/sd.1905
Khan, S., Umer, R., Umer, S., & Naqvi, S. (2021). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64. https://doi.org/10.1016/j.techsoc.2020.101400
Li, Z., Wang, M., Zhong, J., & Ren, Y. (2022). Improving th e C o mmunicatio n and C re d ibi lity o f Government Media in Response to Public Health Emergencies: Analysis of Tweets From the WeChat Official Accounts of 10 Chinese Health Commissioners. Frontiers in Public Health , 10( July). https://doi. org/10.3389/fpubh.2022.900776
Liao, G., Li, Y., Zhang, Q., & Li, M. (2022). Effects of Social Media Usage on Job Crafting for Female Employees during the COVID-19 Pandemic: Evidence from China. Sustainability (Switzerland), 14(19). https://doi.org/10.3390/su141912413
Loukis, E. N., Maragoudakis, M., & Kyriakou, N. (2020). Artificial intelligence-based public sector data analytics for economic crisis policymaking. Transforming Government: People, Process and Policy, 14(4), 639–662. https://doi.org/10.1108/TG-11-2019-0113
Marino, V., & Lo Presti, L. (2018). From citizens to partners: the role of social media content in fostering citizen engagement. Transforming Government: People, Process and Policy, 12(1), 39–60. https://doi.org/10.1108/TG-07-2017-0041
Mergel, I. (2014). A Manager’s Guide to Assessing the Impact of Government Social Media Interactions. IBM Center for The Business of Government, June. http://www.nagconline.org/documents/Managers-Guide-Assessing-Impact-of-Government-Social- Media-Interactions.pdf
Nurmandi, A., Wahyuni, H., Guillamon, M. D., Salahudin, S., & Muallidin, I. (2023). Social Media Use for Public Policy Making Cycle A Meta-Analysis. Electronic Government, an International Journal, 1(1), 1. https://doi.org/10.1504/eg.2023.10044828
Obar, J. A., & Oeldorf-Hirsch, A. (2020). The biggest lie on the Internet: ignoring the privacy policies and terms of service policies of social networking services. Information Communication and Society, 23(1), 128– 147. https://doi.org/10.1080/1369118X.2018.1486870
Oeldorf-Hirsch, A., & Sundar, S. S. (2015). Posting, commenting, and tagging: Effects of sharing news stories on Fa ceb ook . Computersin Human Behavior, 44. https://doi.org/10.1016/j.chb.2014.11.024
Picazo-Vela, S., Fernandez-Haddad, M., & Luna- Reyes, L. F. (2016). Opening the black box: Developing strategies to use social media in government. Government Information Quarterly, 33(4), 693–704. https://doi.org/10.1016/j.giq.2016.08.004
Selwyn, N. (2012). Making sense of young people, education and digital technology: The role of sociological theory. Oxford Review of Education, 38(1), 81–96. https://doi.org/10.1080/03054985.2011.577949
Shirsat, A. R., González, A. F., & May, J. J. (2022). Proposing a model of social media user interaction with fake news. Journal of Information, Communication and Ethics in Society, 20(1), 134–149. https://doi.org/10.1108/JICES-10-2020-0104
Shwartz-Asher, D., Chun, S. A., & Adam, N. R. (2017). Knowledge behavior model of e-government social media users. Transforming Government: People, Process and Policy, 11(3), 456–475. https://doi.org/10.1108/TG-02-2017-0014
Starbird, K., Arif, A., & Wil son, T. (2019). Disinformation as collaborative work: Surfacing the participatory nature of strategic information operations. Proceedings of the ACM on Human-Computer Interaction, 3(CSCW). https:// doi.org/10.1145/3359229
Stephens, K. K., Jahn, J. L. S., Fox, S., Charoensap- Kelly, P., Mitra, R., Sutton, J., Waters, E. D., Xie, B., & Meisenbach, R. J. (2020). Collective Sensemaking Around COVID-19: Experiences, Concerns, and Agendas for our Rapidly Changing Organizational Lives. Management Communication Quarterly, 34(3), 426–457. https://doi.org/10.1177/0893318920934890
Tsay-Vogel, M., Shanahan, J., & Signorielli, N. (2018). Social media cultivating perceptions of privacy: A 5-year analysis of privacy attitudes and self-disclosure behaviors among Facebook users. New Media and Society, 20(1), 141–161. https://doi.org/10.1177/1461444816660731
Vargas-Hernandez, J., Reza, M., & Haj Ali, I. F. N. (2013). What is Policy , Social Policy and Social Policy Changing? International Journal of Business and Social Science, 2(10), 287–291. https://hal.archives-ouvertes.fr/hal-00817798
Villaespesa, E., & Wowkowych, S. (2020). Ephemeral Storytelling With Social Media: Snapchat and Instagram Stories at the Brooklyn Museum. Social Media and Society, 6(1). https://doi.org/10.1177/2056305119898776
Vitak, J., Zube, P., Smock, A., Carr, C. T., Ellison, N., & Lampe, C. (2011). It’s complicated: Facebook users’ political participation in the 2008 election. Cyberpsychology, Behavior and Social Networking, 14(3), 107–114. https://doi.org/10.1089/cyber.2009.0226
Wang, C., & Medaglia, R. (2017). Governments’ social media use for external collaboration. Transforming Government: People, Process and Policy, 11(4), 572–595. https://doi.org/10.1108/TG-02-2017-0009
Widya, A. R. (2021). Increasing Online Public Engagement in The Era of Open Government on Social Media (Content Analysis of Statistics Indonesia’s Instagram). Jurnal Ilmu Pengetahuan Dan Teknologi Komunikasi, 23(2), 185–198. http://dx.doi.org/10.33169/iptekkom.23.2.2021.185-198