Human Resources and Technology Integration in Effective Public Management

Main Article Content

Budi Gunawan Barito Mulyo Ratmono Denok Kurniasih Paulus Israwan Setyoko


This study aims to explore effective public management within the framework of the integration of human resources and technology. By utilizing current literature review approaches, this study focuses on sources published within the last decade. Employing keywords related to human resource and technology integration on platforms like Google Scholar, the research aims to extract relevant and significant information from a wide range of scholarly materials. The findings in this study confirm that the integration of human resources and technology in public management is an essential foundation for creating responsive, transparent , and high-quality public services. Managing public management and optimizing public services in accelerating technology includes using digital platforms; human adaptation to technology; transparency and participation of the technology community; and data security. Meanwhile, the integration of human resources and technology in innovation and development can be described in the use of technology and data analysis; collaboration, and improvement of human resources; as well as a survival strategy not to change. Finally, to see the management of change in public management in a technological framework from the aspects of technology adoption, changes in organizational culture, service efficiency and improvement, HR training and development, and monitoring and evaluation.


Download data is not yet available.

Article Details

How to Cite
GUNAWAN, Budi et al. Human Resources and Technology Integration in Effective Public Management. Policy & Governance Review, [S.l.], v. 7, n. 3, p. 261-279, oct. 2023. ISSN 2580-4820. Available at: <>. Date accessed: 19 july 2024. doi:


Abbas, A. F., Jusoh, A., Mas’od, A., Alsharif, A. H., & Ali, J. (2022). Bibliometrix analysis of information sharing in social media. Cogent Business & Management, 9(1). https://doi.or g/10.1080/23311975.2021.2016556

Addo, A. (2022). Information technology and public administration modernization in a developing country: Pursuing paperless clearance at Ghana customs. Information Systems Journal, 32(4), 819–855.

Ahadi, A., Singh, A., Bower, M., & Garrett, M. (2022). Text Mining in Education—A Bibliometrics- Based Systematic Review. Education Sciences, 12(3), 210.

Al Yami, M., Ajmal, M. M., & Balasubramanian, S. (2022). Does size matter? The effects of public sector organizational size’ on knowledge management processes and operational efficiency. VINE Journal of Information and Knowledge Management Systems, 52(5), 670–700.

Aoki, N. (2020). An experimental study of public trust in AI chatbots in the public sector. Government Information Quarterly, 37(4), 101490. giq.2020.101490

Asogwa, B. E. (2013). Electronic government as a paradigm shift for efficient public services. Library Hi Tech, 31(1), 141–159. https://doi. org/10.1108/07378831311303985

Bahuguna, P. C., Srivastava, R., & Tiwari, S. (2023). Two-decade journey of green human resource management research: a bibliometric analysis. Benchmarking: An International Journal, 30(2), 585–602.

Balcerzak, A. P., Nica, E., Rogalska, E., Poliak, M ., Klieštik, T., & Sabie, O.-M. (2022). Blockchain Technology and Smart Contracts in Decentralized Governance Systems. Administrative Sciences, 12(3), 96.

Barak-Corren, N., & Kariv-Teitelbaum, Y. (2021). Behavioral responsive regulation: Bringing together responsive regulation and behavioral public policy. Regulation & Governance, 15(S1).

Basu, S., Majumdar, B., Mukherjee, K., Munjal, S., & Palaksha, C. (2023). Artificial Intelligence–HRM Interactions and Outcomes: A Systematic Review and Causal Configurational Explanation. Human Resource Management Review, 33(1), 100893.

Bertot , J., Estevez, E., & Janowski, T. (2016). Universal and contextualized public services: Digital public service innovation framework. Government Information Quarterly, 33(2), 211–222.

Brady, W. J., & Crockett , M. J. (2023). Norm Psychology in the Digital Age: How Social Media Shapes the Cultural Evolution of Normativity. Perspectives on Psychological Science.

Centobelli, P., Cerchione, R., & Esposito, E. (2018). Aligning enterprise knowledge and knowledge management systems to improve efficiency and effectiveness performance: A three- dimensional Fuzzy-based decision support system. Expert Systems with Applications, 91, 107–126. eswa.2017.08.032

Chen, H. (2017). The Success of Cisco Systems, Inc.’s Human Resource Management Strategy. Journal of Service Science and Management, 10(03), 206–215.

Chowdhury, S., Dey, P., Joel-Edgar, S., Bhattacharya, S., Rodriguez-Espindola, O., Abadie, A., & Truong, L. (2023). Unlocking the value of artificial intelligence in human resource management through AI capability framework. Human Resource Management Review, 33(1), 100899. hrmr.2022.100899

Clarke, A. (2020). Digital government units: what are they, and what do they mean for digital era public management renewal? International Public Management Journal, 23(3), 358–379.

Cordella, A., & Tempini, N. (2015). E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Government Information Quarterly, 32(3), 279–286.

Deng, T., Zhang, K., & Shen, Z.-J. M. (2021). A systematic review of a digital twin city: A new pattern of urban governance toward smart cities. Journal of Management Science and Engineering, 6(2), 125–134.

Dor nelles, J. de A., Ayala, N. F., & Frank, A. G. (2022). Smart Working in Industry 4.0: How digital technologies enhance manufacturing workers’ activities. Computers & Industrial Engineering, 163, 107804.

Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2006). New public management is dead— Long live digital-era governance. Journal of Public Administration Research and Theory, 16(3), 467–494.

Emery, Y., & Giauque, D. (2014). The hybrid universe of public administration in the 21st century. International Review of Administrative Sciences, 80(1).

Esty, D., & Rushing, R. (2007). The promise of data-driven policymaking. Issues in Science and Technology, 23(4), 67–72.

Filgueiras, F. (2022). New Pythias of public administration: ambiguity and choice in AI systems as challenges for governance. AI & SOCIETY, 37(4), 1473–1486.

Gesk, T. S., & Leyer, M. (2022). Artificial intelligence in public services: When and why citizens accept its usage. Government Information Quarterly, 39(3), 101704.

Granić, A. (2022). Educational Technology Adoption: A systematic review. Education and Information Technologies, 27(7), 9725–9744. https://doi. org/10.1007/s10639-022-10951-7

Greve, C. (2015). Ideas in public management reform for the 2010s. Digitalization, value creation and involvement. Public organization review, 15, 49-65.

Guo, Y., Chen, J., & Liu, Z. (2022a). Government responsiveness and public acceptance of big-data technology in urban governance: Evidence from China during the COVID-19 pandemic. Cities, 122, 103536. https://doi. org/10.1016/j.cities.2021.103536

Guo, Y., Chen, J., & Liu, Z. (2022b). Government responsiveness and public acceptance of big-data technology in urban governance: Evidence from China during the COVID-19 pandemic. Cities, 122, 103536. https://doi. org/10.1016/j.cities.2021.103536

Hallsby, A.(2020). Psychoanalysis against WikiLeaks: resisting the demand for transparency. Review of Communication, 20(1), 69–86.

Hujran, O., Alarabiat, A., Al-Adwan, A. S., & Al- Debei, M. (2021). Digitally Transforming Electronic Governments into Smart Governments: SMARTGOV, an Extended Maturity Model. Information Development, 026666692110541.

Ihejirika, K. T., Goulding, A., & Calvert, P. (2021). Rethinking Academic Library Use of Social Media for Marketing: Management Strategies for Sustainable User Engagement. Journal of Library Administration, 61(1), 58–85. https://

Kassie, M., Wossen, T., De Groote, H., Tefera, T., Sevgan, S., & Balew, S. (2020). Economic impacts of fall armyworm and its management strategies: evidence from southern Ethiopia. European Review of Agricultural Economics, 47(4), 1473–1501.

Kavanaugh, A., Fox, E. A., Sheetz, S., Yang, S., Li, L. T., Whalen, T., Shoemaker, D., Natsev, P., & Xie, L. (2011). Social media use by government: From the routine to the critical. 121–130.

Kusumasari, B., Sajid a, S., Santo s o , A. D., & Fauzi, F. Z. (2023). The Reinventing of public administration in the new hybrid world. Teaching Public Administration.

König, P. D., Felfeli, J., Achtziger, A., & Wenzelburger, G. (2022). The importance of effectiveness versus transparency and stakeholder involvement in citizens’ perception of public sector algorithms. Public Management Review, 1–22.

Liu, G., Aroean, L., & Ko, W. W. (2023). Service innovation in business ecosystem: The roles of shared goals, coopetition, and interfirm power. International Journal of Production Economics, 255, 108709. ijpe.2022.108709

Linders, D. (2012). From e-government to we- government: Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29(4), 446–454.

Lnenicka, M., & Nikiforova, A. (2021). Transparency-by-design: What is the role of open data portals? Telematics and Informatics, 61, 101605.

López-López, P. C., Oñate, P., & Rocha, Á. (2020). Social media mining, debate and feelings: digital public opinion’s reaction in five presidential elections in Latin America. Cluster Computing, 23(3), 1875–1886.

Marler, J. H., & Boudreau, J. W. (2017). An evidence- based review of HR Analytics. The International Journal of Human Resource Management, 28(1), 3–26.

Martínez-Caro, E., Cegarra-Navarro, J. G., & Alfonso- Ruiz, F. J. (2020). Digital technologies and firm performance: The role of digital organisational culture. Technological Forecasting and Social Change, 154, 119962.

McCord, S. E., & Pilliod, D. S. (2022). Adaptive monitoring in support of adaptive management in rangelands. Rangelands, 44(1), 1–7. https://

Nalubega, T., & Uwizeyimana, D. E. (2019). Public sector monitoring and evaluation in the Fourth Industrial Revolution: Implications for Africa. Africa’s Public Service Delivery and Performance Review, 7(1), 1–12.

Ninkov, A., Frank, J. R., & Maggio, L. A. (2021). Bibliometrics: Methods for studying academic publishing. Perspectives on Medical Education, 11(3), 173–176. S40037-021-00695-4

Osiurak, F., Claidière, N., & Federico, G. (2023). Bringing cumulative technological culture beyond copying versus reasoning. Trends in Cognitive Sciences, 27(1), 30–42. https://doi. org/10.1016/jtics.2022.09.024

Ospina, S. M., Cunill-Grau, N., & Maldonado, C. (2021). Enhancing accountability through results-oriented monitoring and evaluation systems. In The Emerald Handbook of Public Administration in Latin America (pp. 437–473). Emerald Publishing Limited.

Peng, Y., & Tao, C. (2022). Can digital transformation promote enterprise performance?—From the perspective of public policy and innovation. Journal of Innovation & Knowledge, 7(3), 100198.

Rodríguez-Bolívar, M. P., Alcaide-Muñoz, L., & Cobo, M. J. (2018). Analyzing the scientific evolution and impactofe-Participation research in JCR journals using science mapping. International Journal of Information Management, 40, 111–119.

Rosin, F., Forget, P., Lamouri, S., & Pellerin, R. (2022). Enhancing the Decision-Making Process through Industry 4.0 Technologies. Sustainability, 14(1), 461.

Roski, J., Bo-Linn, G. W., & Andrews, T. A. (2014). Creating Value In Health Care Through Big Data: Opportunities And Policy Implications. Health Affairs, 33(7), 1115–1122.

Rowe, R., & Shepherd, M. (2002). Public participation in the new NHS: no closer to citizen control? Social Policy & Administration, 36(3), 275–290.

Setyoko, P. I., Wahyuningrat, W., & Kurniasih, D. (2023). Factors of Successful E-Petitions in Policy Making Process: A Scoping Review. Policy & Governance Review, 7(1), 72–85.

Simelio-Solà, N., Ferré-Pavia, C., & Herrero-Gutiérrez, F.-J. (2021). Transparent information and access to citizen participation on municipal websites. El Profesional de La Información. epi.2021.mar.11

Slater, H. (2022). Exploring minority ethnic communities’ access to rural green spaces: The role of agency, identity, and community- based initiatives. Journal of Rural Studies, 92, 56–67.

Sørensen, E., & Torfing, J. (2019). Designing institutional platforms and arenas for interactive political leadership. Public Management Review, 21(10), 1443–1463.

Spahn, A. (2020). Digital Objects, Digital Subjects and Digital Societies: Deontology in the Age of Digitalization. Information, 11(4), 228.

Sun, Y., Fang, S., & Zhang, Z. ( Justin). (2021). Impression management strategies on enterprise social media platforms: An affordance perspective. International Journal of Information Management, 60, 102359.

Svara, J. H., & Brunet, J. R. (2020). The Importance of Social Equity to Prevent a Hollow Public Administration. The American Review of Public Administration, 50(4–5), 352–357.

Szczepaniuk, E. K., Szczepaniuk, H., Rokicki, T., & Klepacki, B. (2020). Information security assessment in public administr ation. Computers & Security, 90, 101709.

Tamás, S. (2015). Information Security Law and Strategy in Hungary. AARMS–Academic and Applied Research in Military and Public Management Science, 14(4), 281–289.

Tikk-Ringas, E. (2023). Evolution of the Cyber Domain. Routledge.

Trischler, J., & Westman Trischler, J. (2022). Design for experience–a public service design approach in the age of digitalization. Public Management Review, 24(8), 1251–1270.

Tassabehji, R., Hackney, R., & Maruyama, T. (2019). Evaluating digital public services. Information Technology & People, 32(4), 1021–1043.

Tsisinska, O., & Podolchak, N. (2023). Mechanisms and principles of interaction between public administration entities in cross-border cooperation. Scientific Journal of Polonia University, 55(6), 200–208. https://doi. org/10.23856/5526

Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., & Zaragoza-Sáez, P. (2021). Corporate social responsibility and firm performance in the hotel industry. The mediating role of green human resource management and environmental outcomes. Journal of Business Research, 123, 57–69. https://doi. org/10.1016/j.jbusres.2020.09.055

Upadhyay, P., Kumar, A., Dwivedi, Y. K., & Adlakha, A. (2022). Continual usage intention of platform-based governance services: A study from an emerging economy. Government Information Quarterly, 39(1), 101651. https://

van Noordt, C., & Misuraca, G. (2022). Artificial intelligence for the public sector: results of landscaping the use of AI in government across the European Union. Government Information Quarterly, 39(3), 101714. https://

Vansteenwegen, P., Melis, L., Aktaş, D., Montenegro, B. D. G., Sartori Vieira, F., & Sörensen, K. (2022). A survey on demand-responsive public bus systems. Transportation Research Part C: Emerging Technologies, 137, 103573. https://

Vu, H. T., & Lim, J. (2022). Effects of country and individual factors on public acceptance of artificial intelligence and robotics technologies: a multilevel SEM analysis of 28-country survey data. Behaviour & Information Technology, 41(7), 1515–1528.

Wang, Q., & Ren, S. (2022). Evaluation of green technology innovation efficiency in a regional context: A dynamic network slacks-based measuring approach. Technological Forecasting and Social Change, 182, 121836. https://doi. org/10.1016/j.techfore.2022.121836

Wang, Y. (2019). Public Management Innovation in the Age of Big Data. Journal of Business Administration Research, 2(4).

Wilson, C. (2022). Public engagement and AI: A values analysis of national strategies. Government Information Quarterly, 39(1), 101652. htt ps://

Wirtz, B. W., & Müller, W. M. (2019). An integrated artificial intelligence framework for public management. Public Management Review, 21(7), 1076–1100.

Yıldırım, S., & Bostancı, S. H. (2021). The efficiency of e-government portal management from a citizen perspective: evidences from Turkey. World Journal of Science, Technology and Sustainable Development, 18(3), 259–273. WJSTSD-04-2021-0049

Yu Novikova, E., & Khairova, S. R. (2019). Specialised technical translation: Global Village requirements and regional opportunities. IOP Conference Series: Materials Science and Engineering, 483, 012084. https://doi. org/10.1088/1757-899X/483/1/012084