GUPTA, Anil Kumar; 						LAXMI SHRESTHA, Gyan.
 Citizen Charter in Nepali Public Sector Organizations: Does it Really Work?.
<strong>Policy &amp; Governance Review</strong>, [S.l.], v. 5, n. 1, p. 18-32, jan. 2021.
ISSN 2580-4820.
Available at: &lt;<a href="https://journal.iapa.or.id/pgr/article/view/368" target="_new">https://journal.iapa.or.id/pgr/article/view/368</a>&gt;. Date accessed: 24 apr. 2026.
doi: <a href="https://doi.org/10.30589/pgr.v5i1.368">https://doi.org/10.30589/pgr.v5i1.368</a>.