INDIAHONO, Dwiyanto.
 Bureaucratic Reform by Building Trust in Citizens: Best Practices from Local Online Complaints.
<strong>Policy &amp; Governance Review</strong>, [S.l.], v. 5, n. 2, p. 146-163, mar. 2021.
ISSN 2580-4820.
Available at: &lt;<a href="https://journal.iapa.or.id/pgr/article/view/347" target="_new">https://journal.iapa.or.id/pgr/article/view/347</a>&gt;. Date accessed: 26 mar. 2026.
doi: <a href="https://doi.org/10.30589/pgr.v5i2.347">https://doi.org/10.30589/pgr.v5i2.347</a>.